Terms of service

Last updated: July 17, 2025

This website is operated by Elani. Throughout the site, the terms "we", "us" and "our" refer to Elani. Elani provides this website, including all information, tools, and services available from it, to you, the user, on the condition that you accept all terms, conditions, policies, and notices stated here.
By visiting our site and or purchasing from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms and policies referenced or linked here. These Terms apply to all users of the site including browsers, vendors, customers, merchants, and content contributors.
Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree, you may not access the site or use any services.
Elani is hosted by Shopify Inc., which provides the online platform we use to sell our products and services.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are of legal age in your country or have given us permission to allow any minor dependents to use this site. You may not use our products for illegal or unauthorized purposes, nor may you violate any laws while using the Service. Breaching this agreement will result in immediate termination of your access.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions across different networks. Credit card data is always encrypted during transfer. You agree not to duplicate, copy, sell, or exploit any part of the Service or its content without our written permission.

3. Accuracy, Completeness and Timeliness of Information

We are not responsible if any information on this site is inaccurate, incomplete, or outdated. The content is provided for general information only and should not be relied upon as the sole basis for making decisions. Any use of the content is at your own risk.

4. Modifications to the Service and Prices

Prices and services may change without notice. We reserve the right to modify or discontinue any part of the Service at any time. We are not liable for any modification, price change, suspension, or discontinuation. Orders placed outside the EU may incur customs charges or VAT at your expense.

5. Products or Services

Some products or services may be available online only. We make every effort to display accurate images and descriptions, but we cannot guarantee color accuracy on your device. We may limit the sale of products or services to any person, region, or jurisdiction, and we reserve the right to discontinue any item at any time.

6. Billing and Account Information

We may limit or cancel orders at our discretion. If we make a change to or cancel an order, we will attempt to notify you using the contact details you provided. You agree to provide current and accurate purchase and account details for all transactions. For more information, please refer to our Refund Policy.

7. Optional Tools

We may give you access to third-party tools that we do not monitor or control. You agree to use them at your own risk. Any new tools or features added to the site will also be subject to these Terms.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or accuracy of these sites and will not be liable for any issues arising from your use of them. Always read their terms and policies before using their services.

9. User Comments and Submissions

If you send us content, suggestions, or creative ideas, you agree that we may use, edit, or share them without limitation. We may monitor or remove content that we believe violates laws or these Terms. You are responsible for your own submissions and must not violate any third-party rights.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Errors and Inaccuracies

There may occasionally be errors or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and update or cancel orders if needed.

12. Prohibited Uses

You may not use the site or its content for any illegal purpose, to solicit others to perform illegal acts, to break laws, infringe on intellectual property rights, harass or discriminate, or upload harmful code. We may suspend or terminate your access if you engage in any prohibited conduct.

13. Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted or error-free. The Service and all products are provided "as is" and "as available" without warranties of any kind. We are not liable for any loss or damage related to your use of our website or services.

14. Indemnification

You agree to indemnify and hold harmless Elani, our affiliates, and staff from any claims arising out of your breach of these Terms or violation of any laws or rights of a third party.

15. Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be removed, but the rest will remain in effect.

16. Termination

These Terms remain in effect until either you or we terminate them. You may stop using our site at any time. We may also end your access if you fail to comply with these Terms.

17. Entire Agreement

These Terms, along with any policies we post, make up the full agreement between you and Elani. They override any previous agreements or discussions.

18. Governing Law

These Terms are governed by the laws of England and Wales.

19. Changes to Terms

We may revise these Terms at any time. It is your responsibility to check for updates. Continued use of the site means you accept any changes.

20. Contact Information

If you have any questions about these Terms, please contact us at: hello@officialelani.com